Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor otherwise to report the existence of aesthetic defects to deadline of fourteen (14) calendars from the receipt of the item while in case of expiration of this deadline he loses all relevant rights. The company is obliged in a short time to replace this type with a new one. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

Returns of products charged by the company:
The return of products is charged at the expense of the company

    1. In all cases in which other than the sold are delivered, by type or quantity.
    2. In case during delivery the item has packaging damaged, completely or for the most part.
    3. In case it is found that the item has a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of good operation) or lack of quality, which quality has been previously agreed in writing with the company.
    4. In case of damaged packaging, the customer must not accept the receipt of the product from the beginning and request its replacement, after consultation with the company
    5. In cases of return charged by the company the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is dismissed.
    6. In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. The return of the products will be done either by the customer himself or by courier.
    7. In case of return of the products depending on the case, a repair or replacement will be made, otherwise cancellation of the transaction if the customer legally rejects the two previous ones, in which case, provided that the products have been previously received and inspected by the company, in case of cancellation, the return of the money to the customer will be done in the same way as their payment was made with the care of the company. In particular, in case of debit by credit card the company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the company. The company, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract.
    8. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from the store where he received the product. The return will be made within fourteen (14) working days of both the product and the price.
    9. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.


Returns of products, which are considered defective upon delivery (DOA) at the expense of the COMPANY:

    1. In the event that a product (s) is found to be defective upon delivery to the customer (hereinafter referred to as DOA for short), his / her return will also be charged by the company.
    2. In this case, the return of the defective product (s) can be made either by the customer himself to the store maintained by the company under the trademark "ESHOPCOFFEE", or by sending him / them, charged the company with the costs of receipt, by means of the absolute choice and after consultation of the customer with the staff of the Online Store of the company.
    3. The return of the products which are considered defective upon delivery (DOA) will be accepted within fourteen (14) calendar days from their delivery to the customer for the mobile phones, and within fourteen (14) calendar days from their delivery to the customer for the other product categories. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging.
    4. In case of return of products (DOA), and provided that they have been previously received and checked by the company, the item will be replaced with a new one, otherwise in case the customer does not want a replacement, a refund will be made to customer, in the way he paid the value. In particular, in case of debit by credit card, the company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer.
    5. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him.
    6. The return will be made within fourteen (14) calendar days of both the product and the price.